Shipping Policies & FAQShipping FAQ
Things to Know
We use USPS Priority and UPS Ground for our shipping services.
If you order multiple items we may combine them for fewer shipments.
Orders are processed Monday-Friday. Though we work to ship orders as soon as possible, we do ask for two business days to process and package an order before it ships*.
Orders do not ship on Saturdays, Sundays, or holidays.
Most deliveries arrive in 2-6 business days after they ship, dependent on distance from our location in Redmond, WA.
We are not able to offer expedited or overnight shipping.
Majority of correspondence about orders and shipping will be via email. Please make sure you provide an accurate and current email address when placing your order. We do not sell our customer’s information or send spam email.
Many of our items are noted with free shipping, which includes all 50 US states and Puerto Rico. Be sure to select the “free shipping" option when it appears on the checkout page.
UPS Ground Shipping
Our larger items ship via UPS, usually for an extra fee determined by distance and weight. Some items that ship this way include: bags of soil/compost/biochar, liquid amendments in gallon+, and full sized bags of amendments. UPS does not deliver to PO Boxes, so the system will require you to enter a street address for UPS items.
Shipping Cost Estimate- See FAQ
Shipments outside of the contiguous US States (AK, HI, PR) may see very high shipping estimates online. Unfortunately this may be accurate, due to the extra distance, but feel free to contact us for a quote. We will try and use USPS Flat Rate Boxes when shipping to these locations.
Orders that are returned due to no fault of the shipper (e.g. incorrect or insufficient address given, multiple failed delivery attempts, failure of the recipient to pick up package at a local facility) may require an extra shipping charge to resend.
Cancelling an order after it is placed is possible if the request to cancel is received on the same day the order is placed. Unfortunately, if the order has already shipped it may not be cancelled. A request for a refund may be possible, but the refund would be less the cost to return the package to KIS Organics.
Though we strive to keep our online inventory accurate, occasionally something will be out of stock but not say so online when an order is place. If this happens we will notify you by email with an estimated shipping window.
For larger orders or orders for a number of large/heavy items, we may ship it to you via a freight company. This means your order would be delivered by a tractor-trailer and be packaged on a pallet. Details of the process will be communicated if applicable. These orders can be shipped to residential and commercial addresses (some restrictions apply)
*Certain items require extra time before shipping. This should be noted on the item page (Aloe Flakes 1Kg, certain guanos, etc).
Thank you for supporting a small business!
Q: How do I find out the shipping cost for my items before I purchase?
A: Start by adding the item or items to your cart. Click on the cart icon in the upper right of the page and select Edit Cart. On this page you may enter your state and zip code, and it will estimate the shipping for you.
Q: My items all say free shipping but my only option at check out is shipping with an extra fee. Why?
A: Oops! Something has gone wrong or you may have a lot of items in your cart and the system is confused. Rarely this will happen. You may either finalize the order and we will refund you the mistaken shipping charge (refunded to the form of payment used at time of purchase), or call us and we can take your order over the phone.
Q: It has been a couple days and my tracking has not updated. Is something wrong?
A: Usually we start processing the order and get the tracking number entered for you right away, but the items still need to be prepped and packaged. Please allow two business days after your order is placed for processing. Once an order ships it may take 12-24 hours for the tracking to update. If it has been longer and you have not heard from us, let us know and we can check into it for you. Please note we do not process or ship orders on Saturdays, Sundays, or Holidays.
Q: My tracking says delivered but I did not get anything. What now?
Q: I received part of my order but the rest is missing. What do I do?
Q: I’m trying to order soil/compost by the yard and the website tells me to call?
A: Yes; that is correct. Unfortunately the website is not equipped to process orders that must ship with a freight company, but we want make the info and pricing available. All large soil orders must be processed by phone/email with one of our lovely staff members. Allow a couple extra days for us to get back to you with some shipping quotes and get the order picked up. Very large orders may require extra time to mix the soil. Once payment is successfully processed we will arrange for order pick up. These orders can be shipped to residential and commercial addresses (some restrictions apply).
Q: How do I contact you?
A: You may email us here (we promise that these go to an actual human being who will read them): https://www.kisorganics.com/pages/contact
or call our office at 425) 558-0990.